Archive for the ‘Customer Relations’ category

Proven Methods of Customer Business Retention

January 2nd, 2010

It is accepted business retention wisdom that a returning customer (or a working recruit) is the best kind. In a competitive market where people have so many choices, customers who keep ordering and/or working to duplicate their efforts, indicate that they are satisfied with their initial purchase or home business decision and that they trust you.

Trust is an invaluable component in any home business retention relation.

If maintained and nurtured, is an assured asset which will yield returns over and over again. If you are running a Network Marketing Business it’s crucial that you do what you can to lead your customers or recruits to success and that they are happy with the products they purchase.

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How to Get Your Sales Prospect to Say “Wow”!

October 16th, 2009

What is the “WOW” response? It is not that easy to figure out, is it? The wow response is ideally the kind of response that you would receive from the satisfied or interested customer or sales prospect.

A customer or sales prospect, who walks into a shop, finds what he or she wants and is happy not only with what he or she has found but the entire shopping experience, and also a customer who has found the bonus of purchasing in a way like never before.

This is the a sales prospect who will return again and again to the shop and would prefer to do all her shopping in the same place if possible or even let out a “WOW” every time she walks out of the shop after the shopping is done with. That can and very well will turn into the most Valued thing you could possibly want…”Referrals!”…Right?

How can your bottom line meet up to the needs of the response, “Wow” from a sales prospect?

One key way of accomplishing this is to manage to be sure to mention as many promises as you can in your sale which is also called a customer service strategy – as long as they are real and true promises that is! The ideal would be to slip in as many promisable items that you can imagine your sale to carry with it. Like Free leads that you could provide for your team, team co-ops, Up line support, training, one on one coaching, 3-way calls…and more.

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How to Please Your Business Prospects

October 15th, 2009

You want to please all of your business prospects, but the problem is they are all different and unique. Pleasing all of them is impossible. You may do better to select a smaller segment and try to please them and automatically the number of happy and qualified business prospects grows. You may do well to focus on a particular type of business prospects. If you are in the health and wellness industry – try focusing on Alternative medicine practitioners, such as Chiropractors or other MD’s.

In this way…you may get to focus more on the high quality of you product line – rather than the money they can make. These types of people may be more interested in really helping people and see the money more as a “sideline” plus. You need to realize that different people are motivated by different things. You need to learn to speak to people based on what is actually important to them…not what you “think” is important to them!

I know of quite a few experienced business men who usually take a feedback from their customers, or business prospects.

This is an excellent method of knowing the needs of the customer or business prospects but the feedback must be used with discretion. However, some businessmen may make the mistake in taking each suggestion very seriously and thus constantly change their business practices. But this constant change may make the businesses unstable and cause frustration, extra cost and extra work. You need to find a proven system the works and stick with it. Find a good script that qualifies your business prospects to find the people who you are looking to work with and follow that script every time.

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Good Customer Service Relationship – Why is it Important?

October 3rd, 2009

Nowadays whether one is buying a cup of coffee, a vacation package, a house, car or a Home Business, the decision of purchasing is based on emotion more importantly it is a crucial factor in customer retention or how you handle customer service relationship. Customer satisfaction is the main factor in customer’s experience. A Prospect or customer should feel good about doing business with any product or the service provider. They need to FEEL comfortable with the process and the decision they have made.

When people are thinking about a purchase it’s true that rationality and the judgment of pros and cons do play a part in the decision making process, but it has an emotional side to it as well. One’s gut feeling, intuition and sense and interaction plays a significant role in making a decision to buy, or to purchase from you, or join your team if you have a business opportunity.

Every single encounter that the customer feels or doesn’t feel is directly related with the service provider, or seller’s understanding of handling a customer’s expectations or customer service relationship.

It’s important that the customer or potential prospect feels they are most important person at that time. This happens in making a connection through your behavior and in having a genuine concern for their needs and establishing a good customer service relationship.

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How to Power Leads Your Prospects to a YES!

September 9th, 2009

Power leads is Simple Stuff to Do…. and it works …Just DO it Consistently!

Let’s face it. Most people are going to be somewhat skeptical about even the slightest purchase – think about yourself when you started looking at this – or any business opportunity.

Think about yourself when you go to buy ANYTHING! You want to FEEL like you are making a good decision. You want to FEEL Good about it – right? So do our Prospects. They have every right to their feelings and you have to understand that when you first call them – they don’t know you, they don’t know what you’re offering. All they know is there’s so much “stuff” out there to choose from – it’s easy to get confused, frustrated, scared, etc. When people are confused, frustrated or scared they will not take action.

So…You Need to POWER LEADS them through a process where they can start to BELIEVE in YOU, in The Trump Network and in THEMSELVES that this may be something for them – that could SOLVE THEIR PROBLEM. Here is an explanation of what they need in order to FEEL Good about saying YES to you:

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